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ITS supports two softphone products, Cisco Jabber & Cisco IP Communicator, that extend SeattleU phone service to certain computer and/or mobile device platforms. Softphone applications require administrator access when installing on Windows or Mac computers. Both softphone applications provide the following services based on the user's office phone number:
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- receive calls made to your SeattleU phone number
- make calls from your SeattleU phone number and display that number in Caller ID
- put calls on hold
- access your voicemail to listen to messages, delete messages, or change your voicemail greeting
As you can see, the 'sh arp' or 'sh ip arp' commands also give you the MAC addresses, so essentially the 'sh mac add' is only to get the port in which the device is connected. It helps to Ping the subnet's broadcast address (e.g. '10.1.1.255') to load the ARP table.
- Re: IP Communicator for MAC OS X You can try to use a emulator such as Parallels - but the current Cisco solution for Macs is the Cisco Unified Personal Communicator 0 Helpful.
- Cisco Jabber for Mac Cisco Spark Cisco IP Communicator 3 CUPC CUCILync WebEx Connect Unified IP Phone 8961 / 9951 9971 / 8851 8861 / 8865 2 LINK OPTIONS 116 Connector cable (QD-2,5mm Jack) 115 Connector cable (QD-3,5mm Jack) RCC. No additional drivers needed. Cisco Jabber 9.2 RCC with Jabra.
- Cisco IP Communicator. Cisco IP Communicator is a softphone application that turns your computer into your Seattle University telephone. The client is installed on your Windows computer and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Cisco IP Communicator on your computer.
- Cisco has the Unified Personal Communicator that will work with the Mac, but it requires Cisco Unified Presence. Your only option for a Mac softphone would be a 3rd party SIP client. I can't provide any guidance on that as I haven't tried to get a SIP softphone working with any express products.
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If you require additional assistance after reading through the provided instructions, pleasefill out the Phone Support Form. For information on how to install one of our softphone options, please reference the grid below.
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How do I install one of the softphone options?
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First, please look at the list of extensions configured for Jabber to see if your extension has been configured.
Device Type | Jabber (I'm on the list!) | Jabber (I'm not on the list.) | IP Communicator (Windows Computers Only) |
---|---|---|---|
Personal Computer | Follow the provided instructions | Fill out this form | Fill out this form |
Mobile Phone (iPhone or Android) | Fill out this form | Fill out this form | not available |
SU-owned Computer - I have admin rights. | Follow the provided instructions | Fill out this form | Fill out this form |
SU-owned Computer - I don't have admin rights. | Fill out this form | Fill out this form | Fill out this form |
Cisco Jabber
Jabber is a softphone application that turns your computer into your Seattle University telephone. The Jabber client is downloaded onto the device and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Jabber on your computer, your Seattle University telephone number is displayed as the caller ID.
- Available for Windows 7 or later, Mac OS 10.11 or later, iPhone, and Android Smartphones. Android tablets and iPads are not supported.
- Supports one phone line. Multiple line support may be added in the future.
- Connects to our phone system directly over the internet. No VPN required.
- Installation on Windows or Mac OS requires a USB headset.
- Most campus phone numbers allocated to an individual, as opposed to a department or call center, have been preconfigured for a Windows or Mac OS Jabber softphone. If your extension is on thelist of extensions configured for Jabber (updated monthly), you can proceed to install Jabber for Windows or MacOS if you meet the requirements listed in the installation documents below. If your extension is not on the list, please fill out the Phone Support Form.
Windows Computers:
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![Cisco ip communicator change mac address Cisco ip communicator change mac address](/uploads/1/2/6/2/126243924/776553828.gif)
- Cisco Jabber Installation for SU owned Windows deviceNote: To download Jabber via Software Center, please log on to the VPN at the start of your workday. ITS will publish the software to make it available in your Software Center. As soon as you see Jabber in Software Center, you can self-install by clicking on the application icon.
- Download (personal devices only)
Mac OS:
- Download (personal devices only)
Mobile Devices:
Cisco IP Communicator
Cisco IP Communicator is a softphone application that turns your computer into your Seattle University telephone. The client is installed on your Windows computer and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Cisco IP Communicator on your computer, your Seattle University telephone number is displayed as the caller ID.
- Available for Windows only. No other device platforms are supported.
- Supports multiple phone lines.
- Requires a VPN connection to the SeattleU network.
- Requires a USB headset.
Windows Computers: